Lufthansa InTouch strives to be the preferred customer service provider for the airline, travel and logistic industry. Our international Customer Service Network covers the entire range of services to assist airline passengers, travellers and logistic companies. This includes call, claim and email handling as well as ticketing, Web and Social Media support.
Lufthansa InTouch operates from seven Customer Service Center worldwide. Headquarters are based in Berlin, Germany. About 2.000 Customer Service Consultants assist our clients in more than 20 languages, 24 hours daily.
As a 100 percent subsidiary of the Lufthansa Commercial Holding, Lufthansa InTouch provides mainly services for all major Lufthansa markets and its brands. The proficiency of our staff combined with a decade of experience in Customer Service, enables Lufthansa InTouch to lead by example in the competitive customer service environment.